Changelog
All the latest updates, improvements, and fixes to Umiplex
0.0.4
Smart Escalation & Team Dashboard
EscalationAnalyticsOperations
- Intelligent escalation when AI can't confidently resolve an issue
- Team dashboard showing ticket volume, resolution rates, and metrics
- Real-time alerts for escalated tickets and priority issues
- Performance analytics showing ticket drop % and resolution time improvements
- Agent context - your team sees full AI conversation history
0.0.3
Automatic Refunds & Transaction Handling
AutomationPaymentsOperations
- Refund automation with policy-based approval logic
- Payment lookup system that pulls transaction history instantly
- Fraud detection to catch suspicious refund requests
- Payment processor integrations with Stripe, PayPal, and others
- Audit trail for compliance and dispute resolution
0.0.2
Multi-Channel Deployment
ChannelsIntegrationsDeployment
- Web widget embedded directly on your website
- Slack integration for internal team support workflows
- WhatsApp Business API for direct customer messaging
- Mobile app support for iOS and Android customers
- Single configuration that powers all channels
0.0.1
Core AI Engine & Knowledge Base
AICoreBackend
- AI conversation engine trained to handle support queries with context awareness
- Dynamic knowledge base that learns from your support documentation
- Intent recognition to understand and categorize customer issues
- Context retention across multi-turn conversations for natural interactions