Customer Support

AI Customer Support That Resolves 80% of Tickets

Your customers want answers, not queue numbers. Chatbase is the AI customer support platform that trains on your data and resolves tickets automatically, 24 hours a day. Over 10,000 businesses use it to cut response times from hours to seconds.

No credit card required

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Where's my order #42452?

LR

Your order ships tomorrow by 6pm.

Sources
Ingesting data sources to ground your AI agent in real context
Slack

slack-conversations.docs

2,456 chars

customer-inquiries.txt

1,451 chars

rythtmbox.co

182 links

Website enquiries

10 questions

Notion

Refund policy

323 chars

Trusted by founders, startups, and teams worldwide

Problem

Support volume grows. Your team doesn't.

Your best agents spend 70% of their time on password resets, shipping ETAs, and refund policies instead of problems that actually require human judgment. AI customer support agents handle that entire layer automatically, around the clock, without adding headcount. The cost of not responding is always higher than the cost of responding. Most teams just cannot see it until they see what AI customer support fixes.

Volume overload

Repeating the same questions across chat and email burns time, increases wait times, and pulls agents away from complex issues.

Inconsistency

Different agents, shifts, and sources of information lead to conflicting responses and frustrated customers.

Fallout

Slow resolution increases refunds, chargebacks, and churn, and forces teams to spend more time on angry follow-ups.

Late responses

When support is offline or backlogged, customers abandon, issues pile up, and your team starts every conversation from scratch.

Solution

Trusted resolution at scale

Chatbase gives you an AI agent that answers accurately, stays on policy, and hands off smoothly when a human is needed.

Instant answers

Handle repetitive questions immediately, 24/7, without adding headcount.

Always on policy

Keep responses consistent by grounding answers in your help center and rules.

Smart responses

Resolve issues without opening tickets, reducing volume across channels.

Faster escalations

Hand off complex cases with full conversation context and clear summaries.

Lower handle time

Reduce time spent searching docs and rewriting the same responses.

Better experience

Give customers fast, confident help that feels consistent across every touchpoint.

How it works

Launch your AI agent in hours

01

Connect sources

Add your help center, policies, and FAQs.

02

Customize behavior

Define tone, escalation rules, and what the agent should avoid.

03

Deploy anywhere

Embed it where customers ask questions most.

04

Improve weekly

Review conversations and tighten answers over time.

Testimonials

What people say

With over 10,000 clients served, here's what they have to say

A

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

M

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

E

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

J

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

L

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

A

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

M

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

E

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

J

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

L

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

A

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

M

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

E

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

J

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

L

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

A

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

M

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

E

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

J

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

L

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

J

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

A

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

E

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

M

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

L

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

I

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

W

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

J

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

A

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

E

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

M

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

L

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

I

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

W

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

J

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

A

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

E

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

M

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

L

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

I

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

W

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

J

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

A

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

E

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

M

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

L

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

I

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

W

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

Make customer service your competitive edge?

Use Umiplex to deliver exceptional AI customer support experiences that set you apart from the competition.