Welcome to Umiplex. We're committed to protecting your privacy and being transparent about how we handle your data. This policy explains everything you need to know about the information we collect and how we use it.
By using Umiplex, you agree to this Privacy Policy and our Terms of Service.
Before we dive in, here are some terms we'll use throughout this policy:
| Term | What It Means |
|---|---|
| Service | The Umiplex.com website, dashboard, and all related applications |
| Personal Data | Any information that can identify you as an individual |
| Usage Data | Information automatically collected when you use our Service |
| Cookies | Small files stored on your device to remember your preferences |
| Data Controller | The organization (Umiplex) that decides how and why to process your data |
| Data Processor | A third party that processes data on behalf of Umiplex |
| User | You – the person using our Service |
When you create an account or use our Service, we may collect:
Email Communications: We may send you onboarding emails, product updates, or promotional content. You can unsubscribe anytime using the link in any email.
When you use Umiplex, we automatically collect:
We use cookies to:
Important: We only use first-party cookies. We do not use third-party advertising or tracking cookies.
If you deploy chatbots using Umiplex, we may process:
Your Responsibility: You must obtain proper consent from your end users before collecting their data through Umiplex chatbots.
We use the information we collect to:
We retain your Personal Data only as long as necessary to:
Usage Data is typically retained for a shorter period unless needed for security analysis or service improvements.
Want to delete your data? Contact us at privacy@umiplex.com to request deletion.
Your data may be transferred to and processed on servers located outside your region or country. By using Umiplex, you consent to these transfers.
We ensure: All data transfers are protected with appropriate security measures and handled according to this Privacy Policy.
We may share your Personal Data in the following situations:
When required by law, court order, or government request.
If Umiplex is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.
We work with trusted third-party providers who help us with:
These providers only access data as needed to perform their services.
When necessary to enforce our Terms of Service, protect our users, or prevent illegal activity.
We never sell your Personal Data to third parties.
We use industry-standard security measures to protect your Personal Data, including:
Please note: While we take security seriously, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security.
If you're located in the European Union or European Economic Area, you have the following rights:
Important for Chatbot Creators: If you deploy chatbots using Umiplex, you are the Data Controller for your end users' data, and Umiplex acts as the Data Processor.
To exercise your rights: Email us at privacy@umiplex.com
If you're a California resident, you have the right to:
To submit a request: Email us at privacy@umiplex.com
We work with third-party companies to help us operate our Service. These providers may include:
These partners only access your data to perform specific tasks on our behalf and are obligated to protect your information.
Subprocessor List: You can view our current list of subprocessors on our website or by emailing privacy@umiplex.com
Our Service may contain links to external websites or services that we don't control. We're not responsible for the privacy practices or content of these third-party sites.
Recommendation: Review the privacy policy of any external site you visit.
Umiplex is not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from minors.
If you're a parent or guardian and believe your child has provided us with Personal Data, please contact us at privacy@umiplex.com. We will delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
When we make changes:
Stay informed: We recommend reviewing this Privacy Policy periodically.
Have questions, concerns, or requests about this Privacy Policy or how we handle your data?
Get in touch:
We typically respond to privacy requests within 30 days.