Privacy Policy
How we protect and handle your data
Welcome to Umiplex. We're committed to protecting your privacy and being transparent about how we handle your data. This policy explains everything you need to know about the information we collect and how we use it.
By using Umiplex, you agree to this Privacy Policy and our Terms of Service.
Key Definitions
Before we dive in, here are some terms we'll use throughout this policy:
| Term | What It Means |
|---|---|
| Service | The Umiplex.com website, dashboard, and all related applications |
| Personal Data | Any information that can identify you as an individual |
| Usage Data | Information automatically collected when you use our Service |
| Cookies | Small files stored on your device to remember your preferences |
| Data Controller | The organization (Umiplex) that decides how and why to process your data |
| Data Processor | A third party that processes data on behalf of Umiplex |
| User | You – the person using our Service |
What Information We Collect
Personal Information You Provide
When you create an account or use our Service, we may collect:
- Name – To personalize your experience
- Email address – For account management and communications
- Profile image – Optional, to customize your workspace
- Workspace/team information – To organize your projects
- Billing details – If you subscribe to a paid plan
Email Communications: We may send you onboarding emails, product updates, or promotional content. You can unsubscribe anytime using the link in any email.
Information We Collect Automatically
When you use Umiplex, we automatically collect:
- IP address – For security and analytics (restricted in certain regions)
- Browser type and version – To ensure compatibility
- Device information – To optimize your experience
- Pages you visit – To understand how you use our Service
- Time spent on pages – To improve our features
- Diagnostic logs – To troubleshoot issues
Cookies and Similar Technologies
We use cookies to:
- Keep you logged in during your session
- Remember your preferences
- Enhance security and prevent fraud
Important: We only use first-party cookies. We do not use third-party advertising or tracking cookies.
Chatbot and End-User Data
If you deploy chatbots using Umiplex, we may process:
- Messages sent by your end users
- Chat context and AI-generated responses
- Conversation metadata (timestamps, session info)
- Optional user attributes you provide (e.g., email, user ID)
Your Responsibility: You must obtain proper consent from your end users before collecting their data through Umiplex chatbots.
How We Use Your Data
We use the information we collect to:
- Provide and improve our Service – Maintain functionality and add new features
- Communicate with you – Send important updates and respond to your requests
- Offer customer support – Help you resolve issues quickly
- Analyze performance – Understand usage patterns and optimize the platform
- Ensure security – Detect and prevent abuse, fraud, or technical issues
- Process payments – Handle billing and account management
- Send marketing content – Share product updates and promotions (you can opt out)
How Long We Keep Your Data
We retain your Personal Data only as long as necessary to:
- Provide you with our Service
- Comply with legal requirements
- Resolve any disputes
- Enforce our agreements
Usage Data is typically retained for a shorter period unless needed for security analysis or service improvements.
Want to delete your data? Contact us at privacy@umiplex.com to request deletion.
Where Your Data Goes
Your data may be transferred to and processed on servers located outside your region or country. By using Umiplex, you consent to these transfers.
We ensure: All data transfers are protected with appropriate security measures and handled according to this Privacy Policy.
When We Share Your Data
We may share your Personal Data in the following situations:
Legal Requirements
When required by law, court order, or government request.
Business Transactions
If Umiplex is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.
Service Providers
We work with trusted third-party providers who help us with:
- Hosting and infrastructure
- Analytics and monitoring
- Payment processing
- Customer support tools
These providers only access data as needed to perform their services.
Protecting Rights
When necessary to enforce our Terms of Service, protect our users, or prevent illegal activity.
We never sell your Personal Data to third parties.
How We Protect Your Data
We use industry-standard security measures to protect your Personal Data, including:
- Encryption of data in transit and at rest
- Regular security audits
- Access controls and authentication
- Secure server infrastructure
Please note: While we take security seriously, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights (GDPR – EU/EEA Users)
If you're located in the European Union or European Economic Area, you have the following rights:
- Right to access – Request a copy of your Personal Data
- Right to correction – Fix inaccurate or incomplete data
- Right to deletion – Request we delete your data ("right to be forgotten")
- Right to restriction – Limit how we process your data
- Right to object – Object to certain types of processing
- Right to data portability – Receive your data in a portable format
- Right to withdraw consent – Withdraw permission at any time
Important for Chatbot Creators: If you deploy chatbots using Umiplex, you are the Data Controller for your end users' data, and Umiplex acts as the Data Processor.
To exercise your rights: Email us at privacy@umiplex.com
Your Rights (CCPA – California Users)
If you're a California resident, you have the right to:
- Know what Personal Data we collect about you
- Access a copy of your Personal Data
- Delete your Personal Data
- Opt-out of data selling (we do not sell your data)
- Non-discrimination for exercising your privacy rights
To submit a request: Email us at privacy@umiplex.com
Third-Party Service Providers
We work with third-party companies to help us operate our Service. These providers may include:
- Cloud hosting providers
- Analytics services
- Payment processors
- Email delivery services
These partners only access your data to perform specific tasks on our behalf and are obligated to protect your information.
Subprocessor List: You can view our current list of subprocessors on our website or by emailing privacy@umiplex.com
Links to Other Websites
Our Service may contain links to external websites or services that we don't control. We're not responsible for the privacy practices or content of these third-party sites.
Recommendation: Review the privacy policy of any external site you visit.
Children's Privacy
Umiplex is not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from minors.
If you're a parent or guardian and believe your child has provided us with Personal Data, please contact us at privacy@umiplex.com. We will delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
When we make changes:
- We'll update the "Last Updated" date at the top of this page
- For significant changes, we'll notify you via email or through an in-app notification
- Continued use of the Service after changes means you accept the updated policy
Stay informed: We recommend reviewing this Privacy Policy periodically.
Contact Us
Have questions, concerns, or requests about this Privacy Policy or how we handle your data?
Get in touch:
- Email: privacy@umiplex.com
- Website: umiplex.com/contact
We typically respond to privacy requests within 30 days.