Ecommerce & Retail

Shopping support, automated

Launch an AI agent trained on your products and policies to answer questions instantly, reduce tickets, and keep shoppers moving to checkout.

No credit card required

Package marked delivered but nothing arrived

Do these shoes run true to size?

Change shipping address?

Laptop bag for 16-inch MacBook?

Wrong size received

Shipping time to USA?

Gift under $50 for gamer

Ordered 2 items, only 1 delivered

Checking order status...

Trusted by founders, startups, and teams worldwide

Problem

Questions kill conversion

Customers expect instant answers while they browse, compare, and buy. Slow replies lead to abandoned carts, higher ticket volume, and costly returns.

Questions stall checkout

Shoppers hesitate when they cannot confirm sizing, fit, materials, delivery dates, or return terms.

Support volume spikes daily

Where is my order, address changes, delivery issues, and promo questions take over your inbox.

Returns are expensive

Confusion around fit, eligibility, and policies leads to avoidable refunds and chargebacks.

Solution

Convert and support

Chatbase gives you an AI agent that answers accurately, stays on policy, and helps shoppers buy with confidence while reducing tickets across the order lifecycle.

Instant product answers

Handle questions about sizing, compatibility, materials, and recommendations in real time.

Order support 24/7

Resolve “where is my order” questions, shipping updates, and delivery expectations instantly.

Fewer tickets and refunds

Set clear expectations on returns, exchanges, and eligibility before customers purchase.

Higher conversion rates

Keep shoppers moving from product page to checkout with fast, confident answers.

How it works

Launch your AI agent in hours

Customers expect instant answers while they browse, compare, and buy. Slow replies lead to abandoned carts, higher ticket volume, and costly returns.

Connect sources

Add your product catalog pages, shipping policies, returns, FAQs, and support macros so answers match what you actually offer.

Train workflows

Cover order status, shipping timelines, exchanges, refunds, discount rules, and common edge cases like address changes and lost packages.

Deploy anywhere

Embed on product pages, cart, checkout, and order tracking so shoppers get answers at the exact moment they need them.

Keep improving

Review top questions and drop-offs, tighten your content, and reduce escalations while increasing conversion.

Testimonials

What people say

With over 10,000 clients served, here's what they have to say

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

Alex Carter

Head of Support,AltShift

Umiplex completely changed how we handle support. Our customers now get instant answers straight from our knowledge bas, no waiting, no tickets. Our inbox has never been this calm.

Michael Johnson

UX Designer,ChromaTools

The chat widget fits perfectly into our product. It’s lightweight, fast, and actually useful. Users solve problems instantly instead of searching or contacting support.

Emily Davis

Marketing Lead,Clandestine

Support used to slow down conversions. With Umiplex, users get answers instantly and keep moving. It’s like removing friction across the entire experience.

Jane Smith

Product Manager,CodeCraft

We’ve cut repetitive questions drastically. Customers find answers themselves, faster. Support now focuses on real issues instead of answering the same things all day.

Liam Bennett

Customer Success Lead,CubeKit

Umiplex reduced our support tickets almost instantly. Customers now find answers on their own, and our team can focus on high-impact conversations instead of repetitive questions.

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

James Kim

Frontend Engineer,Eightball

The widget is incredibly lightweight. It blends right into our UI and delivers real value without slowing anything down.

Ava Patel

Growth Manager,Europa

Faster answers mean better conversions. Users don’t get stuck anymore, they move forward with confidence.

Ethan Walker

Founder,FocalPoint

Umiplex gave us a support system without hiring a team. It scales with us effortlessly and keeps users satisfied 24/7.

Mia Thompson

Operations Lead,LaunchSimple

We turned static docs into something actually useful. Customers interact, ask, and get answers instantly, it’s a huge shift.

Lucas Martin

Backend Developer,Layers

Support requests dropped without us changing anything else. Umiplex just works in the background and handles the basics perfectly.

Isabella Garcia

Customer Experience Manager,Radius

Customers love how fast they get answers now. No delays, no frustration, just clear guidance when they need it.

William Scott

Product Owner,Visionwork

We added Umiplex once and forgot about it, in the best way. It keeps delivering value without constant tuning or maintenance.

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