Data Sources

Train your AI agent with websites, documents, text snippets, Q&A pairs, and Notion. Learn how to structure training data for optimal agent performance.

Text Snippets

Create custom text snippets for flexible, organized training data. Perfect for maintaining structured information.

Creating Snippets

Add multiple snippets, each with a unique title:

knowledge base sources dashboard with texts source highlighted

Formatting

Each snippet supports rich text:

Headings for structure
Bold, italic, strikethrough
Ordered and bullet lists
Hyperlinks
Emojis

knowledge base sources texts source form

The Website Crawling feature in the Data sources tab enables you to train your AI agent using content directly from websites. Whether you're working with a full site, a sitemap, or individual URLs, this tool gives you flexible control over what gets included in your agent's knowledge base.

knowledge base sources dashboard with websites source highlighted knowledge base websites source form

If you're using Shopify, it’s recommended to add your sitemap (/sitemap.xml) instead of crawling the entire website. This reduces total MB usage and avoids duplicate product and collection pages, since Shopify’s sitemap already provides a clean, structured source of your content.

Creating Q&As

knowledge base sources dashboard with question answer source highlighted

Each Q&A entry begins with a title, this helps you quickly locate and organize questions.
You can associate multiple variations of a question with a single answer, improving recognition and response accuracy.
You can bulk upload Q&As up to 100 rows per file in .xlsx format, with a maximum file size of 1MB.

knowledge base sources qa source form